Quick commerce branding reset: Flipkart, Swiggy, Zepto stop using โ€˜10-minute deliveryโ€™ tagline; govt order cited
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Quick commerce branding reset: Flipkart, Swiggy, Zepto stop using โ€˜10-minute deliveryโ€™ tagline; govt order cited

Amid road safety concerns flagged by the government, Walmart-backed Flipkart, Swiggy and IPO-bound Zepto have withdrawn the โ€œ10-minuteโ€ delivery branding from their grocery offerings, according to a Reuters report.The move comes after the labour ministry, at a private meeting on Saturday, asked some companies to discontinue the โ€œ10-minuteโ€ branding amid concerns over rash driving by delivery riders and low pay. It remains unclear whether penalties will be imposed for non-compliance.

Centre Steps In To Scrap 10 Minute Delivery Timers After Safety Fears In Indiaโ€™s Gig Economy Grow

Quick commerce has grown into an estimated $11.5 billion market in India within five years, reshaping shopping habits by enabling ultra-fast delivery of groceries and electronics. However, safety issues have increasingly drawn regulatory scrutiny.Eternalโ€™s Blinkit altered its branding on Tuesday, with Zepto, Swiggy and Flipkart following suit by removing the fast-delivery pitch, their apps showed on Wednesday. Eternal said there was no change in Blinkitโ€™s underlying business model. Zepto declined to comment, while Flipkart and Swiggy did not respond to Reutersโ€™ queries.Despite the branding change, companies can continue to offer rapid deliveries. In at least one area of Delhi, the Blinkit app showed delivery within eight minutes on Wednesday, as reported Reuters. โ€œThe removal of the 10-minute delivery catchline is largely optics-driven rather than business-altering,โ€ said Karan Taurani, executive vice president at Elara Capital.Indiaโ€™s quick commerce players operate from more than 2,000 neighbourhood warehouses. Swiggy, which raised $1.11 billion from investors including BlackRock, Temasek and Fidelity in December, has said the funds would strengthen cash reserves and support new initiatives in quick commerce and food delivery. Swiggy and Eternal also run large food delivery businesses that are not built around ultra-fast delivery promises.

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